FAQs

  • As Cardinal Alterations is growing, yes, I do travel outside of Norfolk! However, if the drive is too long for me to fit into my schedule, then I would advize finding an alterations shop closer to you. Give me a call to see if we can work something out!

    Although, you should expect a higher service cost if you live outside of Norfolk because of the extra time it would take for me to drive to you! I have a $80 order minimum to requests outside of Norfolk in order to justify the added travel distance. So even if all you need is the waist taken in on some pants (typically $30-$50 individually), you will still be charged $80.

  • The two factors that impact the cost of my services are traveling distance (this is a mobile service) and the time it takes to the complete the alteration. I calculate price totals based on an hourly rate that differs based on the complexity of the alterations (bridal wear is obviously going to cost more than athleisure clothes).

    When I share cost estimates, I give price ranges instead of fixed numbers because each piece of clothing is different and may pose an unique ease or difficulty, possibly causing less or more time needed for the alteration. I never want to risk underselling or overcharging my services because I greatly value fairness in pricing for my clients and myself.

    If you have any further questions on this topic, send me a message!

  • If it’s a major emergency, and if I can fit it into my schedule, then yes! Just expect a higher cost. Otherwise, I try to avoid same-day alterations. Before fitting appointments, we discuss when you need the alterations done by and possible rush-fees if you need the clothes altered sooner than my initial estimated date.

Safety & Privacy

I hold safety and privacy to a very high standard for myself and my clients. These are a few points I follow to maintain that standard:

  • Client information that is shared for communication and appointments (name, number, address) is NEVER shared with anyone outside of myself.

  • I always remain respectful and professional during communication and appointments, and I ask the same of all my clients.

  • I hold the right to refuse service and/or leave the premises of the appointment if I begin to feel uncomfortable or unsafe AT ANY TIME.

If you have any concerns about this, please don’t hesitate to message or call me with your questions!